Customer benchmarking Study for a Power Distribution Franchisee operator
About the Client
Strategy team of a large Technology Infrastructure Management company catering to over 4 Lac consumers through Power Distribution Franchisee business model.
Client Problem
The client needed to understand their customers to design services accordingly.
The Solution
Methodological and objective measurement and analysis of customer’s opinions, preferences and satisfaction across 28 key performance areas covering 1000+ utility customers.
Casestudy DF Customer Monitoring from pManifold
pManifold Value Proposition
Primary Land Based Field Survey
Survey Design & Methodology
Field Data collection
GIS Mapping
Data Analysis
Top Management Reporting
Results / Benefit to Client
Profound understanding of customer’s opinions, preferences and satisfaction allowed client to validate and make significant changes to their rollout plan to address key customer issues first.
